Bug or suggestion
In the app, go to Settings → Send feedback. The screen you were on and the app version are attached automatically, so we can find the problem faster.
Support
Having a problem or got an idea? The fastest way to reach us is from inside the app.
Wrong information in a story
Tap "Report an error" under the story. Our team checks the source and fixes it.
Inappropriate content or person
Use "Report" in the ⋯ menu of a review, photo or profile. Content reported by three different people is hidden automatically. You can block the person from the same menu.
My photo or suggestion was not approved
The reason for a rejected contribution is shown under Profile → My Contributions. Blurry photos or places that already exist are not approved.
"I'm here" doesn't work
"I'm here" only works when you are really at the place: within 50 m of a single building, or 300 m for ancient cities and parks. Make sure location access is on and your phone has found your position; it settles faster outdoors.
I don't get notifications
Check that Sightlore is allowed to send notifications in your phone's Settings. In the app, Settings → Notification types lets you choose which ones you get. No notifications are sent between 10 pm and 8 am.
Pro subscription
Subscriptions are managed by the App Store or Google Play. For cancellations and refunds, use your phone's store subscription settings.
Deleting your account
The Delete account page explains how to delete your account and data. Delete account →
Write to us
Writing from inside the app is fastest (Settings → Send feedback). If you can't get into the app, use this form.